Lucy Chang
Lucy Chang focuses on delivering authentic Asian cuisine and exceptional customer service while maintaining cost control. With four locations, the group strives to provide delightful dining experiences, but ensuring profitability and customer satisfaction requires close monitoring of every aspect of operations.
1. The challenge
Managing four restaurants means juggling many critical tasks—ensuring strong sales, maintaining food and labour costs, and keeping customers satisfied. The CEO struggled with manually gathering data from multiple systems like Lightspeed, Strobbo, Growzer, and Google every day, trying to piece together an accurate overview. This time-consuming process made it difficult to effectively guide the operations team, taking hours of manual work that could have been better spent on real actions and decisions. The CEO needed a system that could provide all the insights seamlessly without manual effort.
2. Solution
Partnering with NDUX360, Lucy Chang implemented a powerful data cockpit that automatically integrates information from various systems. This platform allows the CEO to access operational insights and critical data from all four restaurants without lifting a finger. The NDUX360 cockpit streamlines operations, enabling data-driven decisions instantly. With all relevant information consolidated in one place, the CEO easily monitors sales, labor costs, and customer satisfaction. This tool not only saves time but also optimizes performance across every operational aspect, allowing Lucy Chang to focus on what they do best—providing excellent food and service.
3. The result
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