Poule & Poulette
Poule & Poulette, known for their delicious chicken-based dishes and exceptional service, focusses on efficient operations where manual labour should be eliminated if possible. As Poule & Poulette expans to 10 locations, maintaining efficiency becomes a challenge. Poule & Poulette tested cheaper solutions but choose NDUX finally, thanks to the more intuitive and user-friendly designed dashboards and tools.
1. The challenge
With eight restaurants under their wing, Poule & Poulette’s management faced the significant challenge of staying on top of each location’s operations. The CEO and COO found it impossible to visit every unit regularly, leading to a reliance on daily Excel reports to track performance. This manual data processing took hours and introduced a bottleneck: only one person could handle the complex Excel sheets. This dependency slowed down decision-making, especially as they sought to scale. Moreover, with data flowing in from multiple systems like Lightspeed, Apicbase, and AAPI, keeping up with the operational monitoring became overwhelming, leaving little time for strategic initiatives. The team needed a streamlined solution to consolidate insights, automate reports, and highlight issues without manual intervention.
2. Solution
With the implementation of NDUX 360’s data cockpit, Poule & Poulette saw immediate benefits. The entire operations team now works with the same data, processed uniformly across all locations. The intuitive visualisation of data means that even team members without technical expertise easily understand and use the information. Hours once spent on manual labour are now redirected towards strategic decisions and actionable insights. This not only improved operational efficiency but also allowed Poule & Poulette to maintain their commitment to excellent service while scaling their business.
3. The result
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